Legal
Privacy Policy
How NyxSaga collects, uses, stores, and protects information when you use our collectible platform.
Effective June 30, 2026
1. Introduction
This policy explains what we collect and why.
NyxSaga ("NyxSaga," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, share, and protect personal information when you use the NyxSaga website, apps, and related services (the "Service").
This policy applies to fans, collectors, and creators. It should be read together with our Terms of Service.
If you do not agree with this policy, please do not use the Service.
2. Information we collect
We collect information you provide, data created when you play, and some technical data from your device.
Depending on how you use NyxSaga, we may collect:
- Account information — such as email address, display name, password (stored in hashed form by our auth provider), and profile details you choose to share.
- Gameplay and collection data — including coins, stars, owned Nyx Cards, pull history, pity progress, pack ratings, and creator studio content you publish.
- Creator and payout information — such as legal name, country, tax identifiers where required, and payout method details for approved creators.
- Communications — support requests, reports, moderation messages, and application materials you send us.
- Payment information — purchases are processed by payment partners. We receive transaction metadata (amount, date, status) but not full card numbers.
- Technical and usage data — IP address, browser type, device information, pages viewed, and similar analytics needed to secure and improve the Service.
- Cookies and similar technologies — used for sign-in sessions, preferences, and security. See Section 8.
3. How we use information
We use data to run NyxSaga, keep accounts safe, and improve the experience.
We use personal information to:
- Create and manage your account and authenticate you.
- Provide core features such as nyx saga packs, nyx cards, collections, leaderboards, and Creator Studio.
- Process coin purchases, creator payouts, and fraud prevention.
- Review creator applications, moderate content, and respond to reports.
- Send service-related messages such as security alerts, policy updates, and support replies.
- Analyze usage to fix bugs, improve performance, and develop new features.
- Comply with law, enforce our Terms, and protect users and the platform.
4. Legal bases (EEA/UK users)
If you are in the EEA or UK, we rely on specific legal grounds to process your data.
Where applicable, we process personal data based on:
- Contract — to provide the Service you request.
- Legitimate interests — to secure the platform, prevent abuse, and improve features, balanced against your rights.
- Consent — where required, such as optional marketing or non-essential cookies.
- Legal obligation — for tax, accounting, or law-enforcement requests.
6. How long we keep data
We keep information only as long as needed for the purposes described here.
We retain personal information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.
Gameplay data may be kept in backup systems for a limited period after deletion requests are processed.
Creator payout and tax records may be retained longer where required by law.
You may request deletion as described in Section 9. Some information must be kept even after account closure when the law requires it.
7. Security
We use industry-standard measures, but no online service is 100% secure.
We use technical and organizational safeguards such as encryption in transit, access controls, and secure authentication through our infrastructure providers.
No method of transmission or storage is completely secure. You are responsible for protecting your password and device access.
If we learn of a breach that affects your personal information, we will notify you and regulators when required by law.
9. Your choices and rights
You can access, update, or delete much of your data. Contact us for help.
Depending on where you live, you may have the right to access, correct, delete, or export your personal information, object to or restrict certain processing, and withdraw consent where processing is consent-based.
You can update profile information in Settings. You may request account deletion by emailing privacy@nyxsaga.com. We may need to verify your identity and retain some data as allowed by law.
If you are in the EEA or UK, you may lodge a complaint with your local data protection authority.
We will not discriminate against you for exercising privacy rights where prohibited by law.
10. Children's privacy
NyxSaga is not directed at children under 13.
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child under 13 has provided us personal information, contact privacy@nyxsaga.com and we will take steps to delete it.
Teens between 13 and 17 should use the Service only with parent or guardian permission, especially before making purchases.
11. International transfers
Your data may be processed in countries other than where you live.
NyxSaga and our service providers may process information in countries other than your own. Those countries may have different data protection laws.
When we transfer personal data internationally, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms where required.
12. Third-party links and creator content
Links on creator profiles lead to sites we do not control.
Creator profiles and packs may link to external websites or social platforms. Those sites have their own privacy practices, and we are not responsible for them.
A nyx card or creator biography is user-generated content. Public creator pages may display information the creator chooses to share.
13. Changes to this policy
We will post updates here with a new effective date.
We may update this Privacy Policy from time to time. We will post the revised policy with an updated effective date and provide additional notice for material changes when appropriate.
Your continued use of the Service after an update means you accept the revised policy.
14. Contact us
Privacy questions go to our privacy inbox.
Privacy questions and requests: privacy@nyxsaga.com.
General support: support@nyxsaga.com.